Question 1

How do I place an order?

Accepted Answer

To place an order, visit our website and browse through our menu. Select the meals you want and add them to your cart. Once you have made your selections, proceed to checkout and complete the payment process. Orders must be placed by 11:59 PM on Thursdays for Saturday delivery or pick-up. If you have any issues, please contact us at feedmeak@gmail.com or (907) 312-7263. We are here to assist you with any questions or concerns.

Question 2

Do I have to order online?

Accepted Answer

Yes, all of our systems are automated to calculate ingredients, delivery routes, and pick-up schedules. We ask that all customers place their orders online. If that is not possible due to physical limitations, we would be happy to place an order online for you over the phone.

Question 3

Do I have to have a subscription?

Accepted Answer

No, but we highly recommend it. Any order can be placed as a single order or a subscription. Subscriptions can be edited and updated on a weekly basis, paused, or canceled through your customer profile.

Question 4

Can I change my order after placing it?

Accepted Answer

Yes, you can make changes to your order up until the order cutoff time of 11:59 PM on Thursdays. To make changes, please contact us at feedmeak@gmail.com and be sure to specify which meals you would like to update. We will take it from there!

Question 5

How do I cancel my order?

Accepted Answer

To cancel your order, log in to your account and go to your order history. Select the order you want to cancel and click on the 'Cancel Order' button. Please note that cancellations must be made before the order cutoff time of 11:59 PM on Thursdays.

Question 6

Are pick-ups only on Saturday?

Accepted Answer

We ask that customers stick within the scheduled pick-up hours of 5pm-8pm Saturday. If that isn't possible (due to travel, work, etc) please email us at feedmeak@gmail.com to schedule a pick-up later in the week. We do highly recommend freezing your entire order when picking up later in the week. We are committed to accommodating your schedule as best as we can.

Question 7

Do you have any other pick-up locations?

Accepted Answer

We have our main location in Anchorage, and a pick-up spot in Fairbanks. We're currently working on getting something set up in Wasilla to serve those in Willow, Big Lake, etc who are outside our delivery area.

Question 8

What are the delivery options available?

Accepted Answer

We offer delivery to various locations including Anchorage, JBER, the Eagle River area, and Palmer-Wasilla. Anchorage deliveries may be selected for Saturday afternoon/evening or Monday morning. All other deliveries are completed Saturday afternoon/evening. Delivery times may vary based on volume, weather, and driver availability. Please check our website for the most current delivery schedule. If you have any specific delivery requests, please contact us at feedmeak@gmail.com or (907) 312-7263.

Question 9

What are the delivery fees?

Accepted Answer

Delivery fees vary based on your location. Within Anchorage, the fee is $7. For the valley, it ranges from $18 to $20. We're expanding our delivery areas, so please check our website for the latest fees. Delivery times may vary based on volume, weather, and driver availability.

Question 10

What happens if I'm not home when my delivery arrives?

Accepted Answer

If you're not home when your delivery arrives, our driver will leave your meals in a safe spot at your address. Please ensure there's a secure place for the driver to leave your meals. If you prefer a call or text before delivery, mention this in the delivery instructions.

Question 11

What should I do if my delivery is late?

Accepted Answer

If your delivery is late, please contact us immediately at (907) 312-7263 or feedmeak@gmail.com. We'll provide an update and resolve any issues as quickly as possible. Your satisfaction is our priority.

Question 12

Can I customize my meals to match my macros?

Accepted Answer

Yes and no. Our meals are designed to fit most dietary needs. If you have a specific meal plan (e.g., 4oz chicken, 1/2 cup brown rice, 1 cup green beans, 1 tbsp olive oil), we can guide you to the best option via email. While we can't create a meal plan based on your macros, we can tweak meals to fit a written plan.

Question 13

Can I make meal substitutions?

Accepted Answer

Yes, you can request vegetable substitutions. We're working on allowing substitutions during the ordering process. For now, leave a comment on the meal or your order, such as 'no broccoli,' and we'll provide other vegetables.

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